Due to the escalating situation and rapid spread of COVID-19, we have made the decision to close our office to employees and the public. This decision has been made with one primary and increasingly popular focus: the health and safety of our employees, our clients and all of our families.
OUR OFFICE IS NOT CLOSED FOR BUSINESS! Our entire staff is working from home, maintaining normal business hours, lunch breaks etc. If you’d like to make a payment, make or quote a policy change of any kind, get a new quote or discuss a potential claim situation, please simply call our office phone [716-662-5170] or email your agent. If you’d like to leave your premium payment at our office, you may do so in the locked & secure drop box on the exterior of our building, next to our sign. If you do so, we ask that you please notify us that you have left a payment in our drop box. You may also visit our website for more information on how to best reach your carrier, your agent or our staff. [www.terranovainsurance.com]
While we realize this is not an ideal structure for our agency,we feel this decision is necessary to do our part in helping to contain the spread of COVID-19. Our hope is to re-open our office soon. Like all of you, we’ll be closely monitoring the situation and will base our decision to re-open on the reported climate of the virus as is updated daily.
Please be safe and do not take unnecessary chances! If we all do our part, we can help contain COVID-19.
Thank you for your understanding and your patience.